Privacy Notice

We respect your privacy and our goal is to provide excellent service to all our customers. This Privacy Notice has been drafted in accordance with the Personal Data Protection Law and Regulations in the Kingdom of Saudi Arabia to help you understand the nature of the data we collect from you and how this data will be handled by

This Privacy Notice applies to all sectors and business units of the Committee . All employees, contractors and subcontractors working either on a permanent or temporary basis are committed to following the specified standards

Why do we collect and use your personal data

Why do we collect and use your personal data:

To provide the highest level of service and products, we collect and use your personal data.

The legal basis for processing your personal data is:

• Contractual – to fulfill service obligations towards you.
• Legitimate interest – for various activities such as some types of marketing, preventing fraud and ensuring network security and confidentiality of information.
• Consent – for other activities such as information, sales and some types of marketing.
• Legal obligation – to comply with government requirements including but not limited to national security and protecting public health.
• Public interest – for processing based on requests from public authorities or for public interest purposes, for example: awareness messages sent by legal entities such as government agencies, ministries, regulatory bodies, etc.

The purposes of collecting this data include:

• Enable us to develop and improve products and services and/or market and/or deliver them to customers.
• Enable and support our operations and systems to ensure the continuity and quality of our services, provide accurate bills, and enable us to process payments for products and services.
• Understand customer needs and your eligibility for products and services and recommend products and services that may be relevant to you.
• Notify of new products and services.
• Respond to any inquiries or complaints you may have, which allows us to provide you with a personalized customer experience across all our channels.
• Provide reports to external entities and/or clients where these reports do not contain any personal information about you or any information that may identify you as a person in accordance with local privacy regulations.
• For credit checks in certain scenarios, for example when contracting for new products or services and we sometimes supplement the information we collect about you with information from other sources to assess the accuracy of the information we hold, for example data we collect from government agencies.
• Fraud prevention where we process your usage data in order to protect against and detect fraud, protect and detect misuse or damage to our networks, or to recover debts or track those who owe us money resulting from the use of our services.

In addition, we may work with other parties to ensure the quality of the service. If your personal data is disclosed to them, it will be limited to the purposes set out in this Privacy Notice and for which you have provided consent.

We use cookies and similar technologies to improve your experience on our website. This includes:

• Keeping you logged in
• Necessary for the website to function
• Understanding how you use our website and mobile applications.

What personal data we collect and use

The main types of personal data we collect and use from you include:

• Data required when you register for our services (such as name, email address, address, phone number, date of birth, nationality and gender).
• Data required for you to use our services, websites or mobile applications (such as cookies and usage data).
• Data exchanged during interactions with you (such as customer support requests and feedback from you).
• Device data for product recommendations and resolving technical complaints (such as device identifier).
• Data required to improve operational services and resolve network-related complaints (such as customer location data).

How we collect your personal data

Personal data may be collected in a variety of ways, including:

Products and services – when you register, use or sign a contract to become our customer and use one of our products or services.

Direct interactions – when you complete a form and submit it to us via our website, mobile applications, email, post or via a phone call to our call center. This includes any personal data you provide to us when making an enquiry or participating in a promotion.

Social Media Interactions – any posts and interactions you make with us directly on social media channels.

Browsing – data about how you use our website, including the date and time of your visit, the type of internet browser you use, and how you were referred to our website.

Web Surveys – Our online web surveys enable us to collect specific data relating to issues such as your feedback on the look and feel of our website and mobile applications. In addition, we may also request information about various elements of our customer service. Your feedback is vital and valued and enables us to improve the quality of customer service we provide. Providing your name and other details is optional.

How long we retain your personal data

Your personal data is stored for as long as is necessary, in accordance with the specified retention periods, for the purposes for which it was collected and to meet any legal, regulatory, accounting or reporting requirements.

Data Protection and Disclosure

We take the protection of your data seriously and will use appropriate organisational and technical security measures to protect and maintain your data – including auditing